How can I track my order?

Visit the Track Your Order page from the menu at the top of our website. On mobile, tap the three-line menu icon and select Track Your Order.

Enter your complete order number, including the # symbol. For example: #1008 — not just 1008.

You must also enter the same email address or phone number you used when placing your order. Once the correct information is entered, you’ll be able to view your latest order status directly on our website.

Your tracking number will typically be emailed to you within 1–3 business days after your order has been processed and shipped.

Your satisfaction is our priority. If you experience an issue with your order within the first 30 days, we’ll gladly send you a replacement at no additional cost after verifying the issue. Simply contact us, and we’ll take care of the rest.

Orders are typically delivered within 7–15 business days, depending on your location.

Please complete the contact form below with your full name, email address, phone number, order number, and a brief description of the issue you’re experiencing. Our friendly customer care team will review your request and get back to you within 24 hours.

Don’t have an order-related issue? No worries — feel free to reach out with any questions. We’re always happy to help! 🐾